Privacy Policy

Last Updated: March 18, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.


INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to:

Hanks Home Service
2350 Crist Rd A100
Garland, TX 75040

Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website.

Country refers to: Texas, United States

Device means any device that can access the Service such as a computer, cellphone, or digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

Website refers to Hanks Home Service, accessible from:

Home New

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.


Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.

Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as:

  • Your Device’s Internet Protocol address (IP address)
  • Browser type and version
  • Pages visited on our Service
  • Time and date of Your visit
  • Time spent on pages
  • Unique device identifiers
  • Diagnostic data

When accessing the Service through a mobile device, We may collect information automatically, including:

  • Type of mobile device used
  • Mobile device unique ID
  • IP address
  • Mobile operating system
  • Mobile browser type
  • Diagnostic data

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information.

Technologies We use may include:

  • Cookies or Browser Cookies
  • Web Beacons
  • Tags
  • Scripts

Cookies can be “Persistent” or “Session” Cookies.

We use both Session and Persistent Cookies for the purposes set out below.

Necessary / Essential Cookies

Type: Session Cookies
Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies
Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies
Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website.


Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service
  • To manage Your Account
  • To perform contracts and services
  • To contact You
  • To provide support and customer service
  • To improve our website and services
  • To provide marketing communications if You opt in
  • To comply with legal obligations

SMS Communications

By providing your mobile phone number and opting in to receive SMS communications from Hanks Home Service, you consent to receive text messages related to:

  • Appointment reminders
  • Service updates
  • Technician arrival notifications
  • Estimates and invoices
  • Customer support messages
  • Promotional offers and marketing communications (if opted in)

Message frequency varies depending on your interaction with our services.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any text message.

For assistance, reply HELP or contact us at:

Phone: (469) 304-0535
Email: callhanks@hanks.com

Consent to receive SMS messages is not a condition of purchase.

We do not share your mobile phone number with third parties for marketing purposes.

Carriers are not liable for delayed or undelivered messages.


Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy and to comply with legal obligations.


Transfer of Your Personal Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of Your state, province, country, or governmental jurisdiction where data protection laws may differ.

We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.


Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

You may contact Us to request access to, correct, or delete any personal information that You have provided to Us.


Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred.

Law Enforcement

The Company may disclose Your Personal Data if required to do so by law.

Other Legal Requirements

The Company may disclose Your Personal Data when necessary to:

  • Comply with legal obligations
  • Protect Company rights or property
  • Prevent wrongdoing
  • Protect public safety
  • Protect against legal liability

We do not share your mobile phone number with third parties for marketing purposes.


Security of Your Personal Data

The security of Your Personal Data is important to Us, but no method of transmission over the Internet or electronic storage is 100% secure.


Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13 years old.


Links to Other Websites

Our Service may contain links to third-party websites that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit.


Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. Changes become effective when posted on this page.


Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Hanks Home Service
2350 Crist Rd A100
Garland, TX 75040

Phone: (469) 304-0535
Email: callhanks@hanks.com

Privacy Policy:
https://callhanks.com/privacy-policy/

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It's Friday! No More Waiting Around!
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DFW's #1 Handyman | SINCE 2019
window company Plano