Last updated: July 25, 2026

Hanks Handyman Services LLC (“Hanks,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit this website, request a quote, communicate with us, or receive services from us.

This Policy applies to information collected through this website and related communications with Hanks. It does not apply to third-party websites or services that have their own privacy policies.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

  • Contact information: first and last name, email address, phone number, service address, city, ZIP code, and preferred method or time of contact.
  • Project and service information: the services you are interested in, project descriptions, requested timing, measurements, quantities, material preferences, property details, and other information you provide about your project.
  • Files and images: optional photographs, PDFs, or other files you upload to help us understand, quote, schedule, or perform a project. Uploaded files may contain metadata or show people, property, belongings, or location details.
  • Communications: information contained in emails, text messages, phone conversations, quote requests, appointment communications, feedback, and other correspondence with us.
  • Transaction and service records: quotes, project documentation, approvals, scheduling records, invoices, payment status, warranty information, and service history. Payment card or bank information, when applicable, may be processed by a payment provider rather than stored directly through this website.
  • Device and usage information: IP address, browser and device type, operating system, referring page, pages viewed, dates and times of visits, error logs, and similar technical information generated when you use the website.

Please do not submit Social Security numbers, government identification numbers, financial account credentials, medical information, or other highly sensitive information through our website forms. Only upload files that you have the right to share.

2. How We Collect Information

We collect information:

  • directly from you when you complete a form, request a quote, upload project files, call, text, email, or otherwise communicate with us;
  • automatically through our website, hosting environment, server logs, cookies, and similar technologies;
  • during the quoting, scheduling, performance, and follow-up of services; and
  • from service providers, referral partners, public sources, or other people involved in your project when permitted by law.

3. How We Use Personal Information

We may use personal information to:

  • respond to inquiries and determine whether we can assist with a project;
  • prepare and deliver quotes, recommendations, project plans, and service information;
  • schedule appointments and provide appointment or project updates;
  • perform, administer, document, and support requested services;
  • communicate about scope, materials, pricing, changes, warranties, and follow-up needs;
  • process and maintain business and transaction records;
  • operate, maintain, troubleshoot, secure, and improve the website and our services;
  • prevent fraud, misuse, security incidents, or unlawful activity;
  • comply with legal obligations and protect our rights, customers, personnel, property, and operations; and
  • send promotional communications where permitted by law and consistent with your choices.

4. Calls, Text Messages, and Email

When you submit a quote request or otherwise provide contact information, you authorize Hanks to contact you about your inquiry, appointment, project, or related services using the contact methods you provide or select, including phone, text message, and email. Standard message and data rates may apply.

You may ask us to stop nonessential promotional communications at any time. If recurring marketing text messages are offered, you may opt out by replying STOP. You may unsubscribe from marketing email using the instructions in the message or by contacting us. We may still send non-promotional communications that are reasonably necessary for an active request, appointment, project, transaction, warranty, safety issue, or legal obligation.

5. Cookies and Similar Technologies

Our website and hosting providers may use cookies, logs, and similar technologies needed to operate and secure the site, remember preferences, support forms, diagnose problems, and understand basic website performance. You can adjust cookie controls through your browser, but disabling certain technologies may affect website functionality.

The website currently uses third-party resources such as Adobe Fonts and embedded Google Maps. When those resources load, the provider may receive technical information such as your IP address, device or browser information, and the page you visited. Google and Adobe process information under their own privacy policies:

At the time of this Policy, the website does not use advertising pixels or behavioral advertising trackers. If our use of analytics or advertising technology materially changes, we will update this Policy and provide any choices required by applicable law.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

  • Service providers: website hosting, form processing, cloud storage, email, telephone, text messaging, scheduling, customer support, payment processing, security, IT, and professional service providers working on our behalf.
  • Project participants: employees, contractors, suppliers, trade professionals, property owners, property managers, or other parties involved in evaluating, coordinating, or completing a requested project.
  • Professional advisers: accountants, attorneys, insurers, auditors, and other advisers.
  • Legal and safety recipients: courts, regulators, law enforcement, government authorities, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or prevent fraud or harm.
  • Business transaction recipients: prospective or actual buyers, sellers, lenders, or advisers involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
  • Other recipients at your direction: parties you ask or authorize us to contact or share information with.

We do not sell personal information for money. We do not currently process personal information through this website for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining project and warranty records, meeting tax, accounting, insurance, contractual, and legal requirements, resolving disputes, and protecting our business. Retention periods vary based on the type of information, the status of the relationship, and applicable obligations. We may securely delete or deidentify information when it is no longer reasonably needed.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for using appropriate care when submitting information and for contacting us promptly if you believe your information has been compromised.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • confirm whether we process your personal information and request access to it;
  • correct inaccurate personal information;
  • request deletion of personal information;
  • obtain a portable copy of certain information you provided;
  • opt out of targeted advertising, the sale of personal information, or certain profiling;
  • withdraw consent where processing is based on consent; and
  • exercise your rights without unlawful discrimination.

To submit a request, call us at (469) 304-0535 or write to the address in the Contact Us section below. Please describe your request and provide enough information for us to identify the relevant records. We may take reasonable steps to verify your identity and authority before completing a request. If we deny a request and applicable law provides an appeal right, you may appeal by contacting us again and clearly labeling the request “Privacy Appeal” with a copy or description of the original request and our decision.

Some information may be exempt from a request or retained as permitted by law, including information needed to complete a transaction, provide a requested service, protect security, maintain legal or business records, or establish or defend legal claims.

10. Children’s Privacy

This website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website. If you believe a child under 13 has submitted personal information to us, please contact us so we can review and delete it as appropriate.

11. Third-Party Websites and Social Media

The website may link to Google Maps, social networks, career websites, review platforms, and other third-party services. We do not control those services or their privacy practices. Information you provide to a third party is governed by that party’s policies, and you should review them before providing personal information.

12. Changes to This Privacy Policy

We may update this Policy as our website, services, technology, or legal obligations change. The revised Policy will be posted on this page with an updated “Last updated” date. Your continued use of the website after an update is subject to the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Hanks Handyman Services LLC
2350 Crist Rd A100
Garland, TX 75040
Phone: (469) 304-0535